Frequently Asked Questions

🐾 Product & Fit

Will the ring fit my finger?

Yes. The PawHug Ring features an adjustable band designed to gently fit most finger sizes comfortably. There’s no need to choose a specific size.

Is the ring comfortable to wear every day?

Absolutely. The ring is lightweight with smooth edges, making it comfortable for daily wear. Many customers wear it all day without discomfort.

How does the paw imprint work?

When worn, the ring gently presses against your finger, leaving a subtle paw-shaped imprint. The impression is temporary and fades naturally after a short time.

Is the imprint permanent?

No. The imprint is soft and temporary — it does not damage your skin and disappears on its own.

✨ Materials & Care

What is the ring made of?

The PawHug Ring is crafted from genuine S925 sterling silver, a high-quality material commonly used in fine jewelry.

Will the ring tarnish or turn my finger green?

Sterling silver is generally skin-safe and designed for everyday wear. While it does not typically cause discoloration, individual skin chemistry and exposure to moisture or lotions can vary.

If you ever experience an issue, please contact us — we’ll always make it right.

Is the ring safe for sensitive skin?

Yes. Sterling silver is nickel-free and considered safe for most sensitive skin types.

How should I care for my ring?

To keep your ring looking its best, we recommend removing it before applying lotions or perfumes and storing it in a dry place when not in use.

🎁 Gifting

Is this a good gift?

Yes. The PawHug Ring is one of our most gifted items. It’s personal, meaningful, and suitable for many occasions.

Does the ring come gift-ready?

Yes. Every PawHug Ring arrives in premium packaging, ready to gift — no additional wrapping required.

Can I send it directly as a gift?

Absolutely. You can ship your order directly to the recipient. Pricing information is never included inside the package.

📦 Shipping & Orders

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most customers receive their order within 7–12 business days.

You’ll receive tracking information once your order ships.

Do you ship internationally?

Yes. We offer free worldwide shipping, with all taxes and duties included where applicable.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. We’ll do our best to help before your order is processed.

💬 Returns & Support

What is your return policy?

If there’s an issue with your order, please reach out to us. We stand behind our products and are committed to making things right.

How can I contact customer support?

You can reach us anytime at:

Email: pawhug.co@gmail.com

Support Hours: Monday–Friday, 9am–5pm (EST)

We aim to respond within 24 hours.